⚠️ Network error
Please check your connection
Could not stop at pickup.
Returning to pickup
Arriving shortly.
Arriving shortly.
Another passenger is getting off
Please stand clear until the passenger
gets off and doors close

Authentication failed.
Please check the vehicle again.

Talk to Operator Retake

Please turn on the camera in the next popup for authentication.

OK

Camera is turned off.
Please enable it in Settings.

iOS: [Settings] → [Safari] → [Website Settings] → [Allow Camera]
Android: [Long-press app icon] → [Site settings] → [Camera]

Close Details

Failed to start the camera.

If the camera still does not start after restarting the app, please contact an operator via the vehicle's SOS button or the button below.

Close Talk to Operator

Failed to start the camera.

Please restart the app and try again.

Close

Dispatch failed.
Please try again.

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No available vehicles found.
Please try again later.

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Outside business hours.
Please check business information
on the trial website
(https://www.easy-ride.com/).

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No available vehicles were found during business hours.

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This pickup/drop-off location is currently unavailable.
Please change the location and try again.

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Select a cancellation reason

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Have you arrived at the pickup location?

If GPS is on, arrival will be detected automatically

Close Arrived

Directions from your location to the pickup point

You will be taken to Google Maps

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×

Ready for boarding

Vehicle

Scan to board

Directions from your location to your drop-off

You will be taken to Google Maps

Cancel Next

No nearby drop-off location found

OK

The selected pickup/drop-off location is no longer available.
Please select again.

OK

Could not get the nearest pickup location

OK

Outside the service area.
Please move into the area and try again.

OK

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Login Error
Incorrect User ID or password
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Getting your
current location
Unable to determine
your exact location
Please make sure GPS is enabled
Home
Authentication could not be confirmed,
so the vehicle has departed.
Please make a new reservation.
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email address to the address below.
We will reply within 2–3 business days.
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Find a Booking

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Select Pickup

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Set from Current Location
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Select Drop-off

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Set from Drop-off
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Set Drop-off on Map

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  • Drop
  • Drop
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Confirm

Select Number of Riders

Confirm Details

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  • Riders

Booking details

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    Est. Departure
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    Est. Arrival
  • Drop

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Booking Confirmed

Talk to Operator

Arriving at pickup in 8 min

Ready for boarding

Pickup

Vehicle

Departure
Arrival
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Scan to Board

※ Please be careful
of the roadway

Authentication successful

The door will open
Please check both ways before boarding

On Board

In an emergency,
press the button below

Talk to Operator

You have arrived

We look forward to serving you again

To Destination Home

My Reservations

Reservation ID
Vehicle

Departure
Arrival
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Ride History
Dispatch Canceled
Your dispatch reservation has been canceled
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Dispatch has been canceled
Due to a system issue,
we could not arrange a vehicle.
Home

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Dispatch has been canceled
Service is suspended today.
Please check the trial website (https://www.easy-ride.com/).
Home

Dispatch has been canceled
The vehicle could not stop near the pickup location.
Please change the pickup location or try again later.
Home

Dispatch has been canceled
Authentication could not be confirmed,
so the vehicle has departed.
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Check Camera Settings

※ Please confirm that the camera
starts correctly for authentication
Dispatch has been canceled
Authentication could not be confirmed,
so the vehicle has departed.
Please make a new reservation.
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Dispatch has been canceled
Due to a system issue,
we could not arrange a vehicle.
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